Welcome Video
About the course
Sometimes you just need to think things through
STUDENT SUPPORT
SELLING INTRODUCTION
Sales
Sales
Handout 1 - SALES
Handout 2 - SALES
Handout 3 - SALES (Barbers)
Sales (Success image)
Sales Quiz
PROFITS
PROFITS
Handout 4 - PROFITS
PROFITS (Image)
Profits Quiz
EXTRA MATERIAL - Margins
IMPROVE CUSTOMER SERVICE
IMPROVE CUSTOMER SERVICE
Video for Handouts
Handout 5 - CUSTOMER SERVICE
Handout 6 - CUSTOMER SERVICE
Customer service and Product selling is the same thing. (Quote)
Customers service
CUSTOMER SERVICE - Owning your client for longer
CUSTOMER SERVICE - Owning your client for longer
OWN YOUR CLIENT FOR LONGER (Image)
CUSTOMER RETENTION
CUSTOMER RETENTION (Image)
Ownership & Retention
Why you should be selling - Marketing
Product selling is marketing
Marketing (Image).
Marketing Quiz
Why you should be selling - V.A.T Offset (UK Only)
VAT off setting using products
Reduce your VAT bill (Image)
The reasons that people give for not selling (introduction)
Salon owners section warning.
The reasons that people give for not selling (introduction)
The reasons for not selling - REJECTION (Image)
Reasons for not selling - REJECTION
It's not my job!
It's not my job!
Handout 7 - It's not my job!
It's not my job! (Image)
It's not my job! (Quiz)
Products are too expensive
Products are too expensive
Salon price Challenge (Image)
Products are too expensive (Quiz)
The client does not have enough money
The client does not have enough money
Handout 8 - The client does not have enough money.
The client does not have enough money (image)
The client does not have enough money (Quiz).
They can get it cheaper on the internet
They can get it cheaper on the internet
They can get it cheaper on the internet (image)
They can get it cheaper on the internet.
The client doesn't like me being too PUSHY
Pushy - Video 1
Pushy - Video 2
I'm passionate, not Pushy
Handout 9 - when being pushy doesn't even matter
Are you being PUSHY?
I have never been asked to sell.
I have never been asked to sell.
Never been asked to sell.
I don't know anything about the products.
I don't know anything about the products.
I don't know anything about the products (image)
Product Knowledge
We have not got everything we need
We have not got everything we need.
We haven't got everything we need.
The Golden Rule (Image)
Not everything in stock?
I cannot afford the products in the first place
I cannot afford to buy the products (salon owners)
Salon owners say - I cannot afford to buy the products
Salon owner - I can't afford to buy the products.
It's the customers fault
It's the customers fault!
It's the customers fault
It's the customers fault.
Make the changes - PRODUCTS
How to make the changes
Handout 10 - How to select the correct products
Develop your own brand (Image)
How to make the changes, starting with products
Displaying the products
Displaying products
Display ideas
Display products (Image)
Merchandising products
Pricing Products
Pricing products
Pricing Products
Pricing products (Quiz)
Setting and understanding prices and margins - Tina discuss with Carl
Funding the products
Funding the products
Funding the products (Image)
Funding the products
Funding Video
The third range of products
The third range of products
Gift solutions (Image0
The third range of products
Ordering products
Ordering Video - Overview
Ordering Video - Excel system
Ordering system
Order sheet Print Off Version
Order sheet Excel Version
Ordering system (Quiz)
Staff training
Staff Training
Get busy learning about products
Staff training (Quiz)
Recruitment
Recruitment
Recruitment
Recruitment (Quiz)
The Contract and Induction
The Contract & Induction
Contract & Induction (Image)
Contract & Induction
Product Targets
Accountability
Product Targets (Video 1)
Product Targets (Video 2)
Handout 11 - Manual customer service record complete
Handout 12 - Manual customer service record cleared
Handout 13 - extra notes
Customer service record paper
Customer service target levels - print out version
Customer service record Excel version (best option)
Customer service targets
Commission and incentives
Commission and Incentives
Commission and Incentives
Commission and Incentives (Quiz)
Communication Hair/beauty salon
Communication Spa/Clinic
Communication Structure
Listen out for communication
Communication Structure
Product Flow Salon
Product flow Spa or Clinic
Product Flow - follow the product
Product Flow (Image)
Product Flow (Quiz)
Marketing
Marketing
Marketing (Image)
Marketing (Quiz)
Digital Marketing
Digital Marketing
Digital Marketing (Image)
Digital Marketing (Quiz)
P2P Marketing
P2P
Person to Person (Image)
P2P (Quiz)
The relationship
The relationship
Developing relationship (Image)
Developing the relationship
The Conclusion
The conclusion
Conclusion Notes
Winner (Image)
The Conclusion (Quiz)
Products (Staff use)
Advanced Techniques
Match and Mirror
Match and Mirror
Match & Mirror - Bonus
Gifts
Staff targets (Staff section)