Pricing options - single or group

The course is over 12 hours long and can be completed over a period of 12 months (we suggests a few days or weeks). Each student will be monitored and have course support throughout the 12 months. The course can be completed anywhere that the student chooses. At home, in the staff room or even on reception. For larger groups of up to ten students there is the block payment option of £595. Extra coaching and training support is available by request.

Course curriculum

  • 1

    Introduction & Welcome

    • Welcome Video

    • About the course

    • Sometimes you just need to think things through

    • STUDENT SUPPORT

    • Find out more about the Tutor and Business Coach Carl Hinder

  • 2

    Module 1 - SALES

    • SELLING INTRODUCTION

    • Sales

    • Sales

    • Handout 1 - SALES

    • Handout 2 - SALES

    • Handout 3 - SALES (Barbers)

    • Sales (Success image)

    • Sales Quiz

  • 3

    Module 2 - PROFITS

    • PROFITS

    • PROFITS

    • Handout 4 - PROFITS

    • PROFITS (Image)

    • Profits Quiz

    • EXTRA MATERIAL - Margins

  • 4

    Module 3A - CUSTOMER SERVICE

    • IMPROVE CUSTOMER SERVICE

    • IMPROVE CUSTOMER SERVICE

    • Video for Handouts

    • Handout 5 - CUSTOMER SERVICE

    • Handout 6 - CUSTOMER SERVICE

    • Customer service and Product selling is the same thing. (Quote)

    • Customers service

  • 5

    Module 3B - Customer Service

    • CUSTOMER SERVICE - Owning your client for longer

    • CUSTOMER SERVICE - Owning your client for longer

    • OWN YOUR CLIENT FOR LONGER (Image)

    • CUSTOMER RETENTION

    • CUSTOMER RETENTION (Image)

    • Ownership & Retention

  • 6

    Module 4 - MARKETING!

    • Why you should be selling - Marketing

    • Product selling is marketing

    • Marketing (Image).

    • Marketing Quiz

  • 7

    Module 5 - VAT Offset (UK only)

    • Why you should be selling - V.A.T Offset (UK Only)

    • VAT off setting using products

    • Reduce your VAT bill (Image)

  • 8

    Module 6 - The reasons and the Myths for not selling products (Introduction)

    • The reasons that people give for not selling (introduction)

    • The reasons that people give for not selling (introduction)

    • The reasons for not selling - REJECTION (Image)

    • Reasons for not selling - REJECTION

  • 9

    Module 7 - The reasons and Myths - Its's not my Job

    • It's not my job!

    • It's not my job!

    • Handout 7 - It's not my job!

    • It's not my job! (Image)

    • It's not my job! (Quiz)

  • 10

    Module 8 - The Products are too expensive! (says you).

    • Products are too expensive

    • Products are too expensive

    • Salon price Challenge (Image)

    • Products are too expensive (Quiz)

  • 11

    Module 9 - The client does not have enough money.

    • The client does not have enough money

    • The client does not have enough money

    • Handout 8 - The client does not have enough money.

    • The client does not have enough money (image)

    • The client does not have enough money (Quiz).

  • 12

    Module 10 - They can get it cheaper on the internet.

    • They can get it cheaper on the internet

    • They can get it cheaper on the internet

    • They can get it cheaper on the internet (image)

    • They can get it cheaper on the internet.

  • 13

    Module 11 - The client doesn't like me being too PUSHY.

    • The client doesn't like me being too PUSHY

    • Pushy - Video 1

    • Pushy - Video 2

    • I'm passionate, not Pushy

    • Handout 9 - when being pushy doesn't even matter

    • Are you being PUSHY?

  • 14

    Module 12 - I have never been asked to sell.

    • I have never been asked to sell.

    • I have never been asked to sell.

    • Never been asked to sell.

  • 15

    Module 13 - I don't know anything about the products.

    • I don't know anything about the products.

    • I don't know anything about the products.

    • I don't know anything about the products (image)

    • Product Knowledge

  • 16

    Module 14 - We have not got everything we need.

    • We have not got everything we need

    • We have not got everything we need.

    • We haven't got everything we need.

    • The Golden Rule (Image)

    • Not everything in stock?

  • 17

    Module 15 - I cannot afford to buy the products in the first place (salon owners).

    • I cannot afford the products in the first place

    • I cannot afford to buy the products (salon owners)

    • Salon owners say - I cannot afford to buy the products

    • Salon owner - I can't afford to buy the products.

  • 18

    Module 16 - It's the Customers fault.

    • It's the customers fault

    • It's the customers fault!

    • It's the customers fault

    • It's the customers fault.

  • 19

    Module 17 - How to make the changes (PRODUCTS)

    • Make the changes - PRODUCTS

    • How to make the changes

    • Handout 10 - How to select the correct products

    • Develop your own brand (Image)

    • How to make the changes, starting with products

  • 20

    Module 18 - Displaying the products

    • Displaying the products

    • Displaying products

    • Display ideas

    • Display products (Image)

    • Merchandising products

  • 21

    Module 19 - Pricing Products

    • Pricing Products

    • Pricing products

    • Pricing Products

    • Pricing products (Quiz)

  • 22

    Module 20 - Funding the products

    • Funding the products

    • Funding the products

    • Funding the products (Image)

    • Funding the products

  • 23

    Module 21 - The third range of products

    • The third range of products

    • The third range of products

    • Gift solutions (Image0

    • The third range of products

  • 24

    Module 22 - Ordering Products

    • Ordering products

    • Ordering Video - Overview

    • Ordering Video - Excel system

    • Ordering system

    • Order sheet Print Off Version

    • Order sheet Excel Version

    • Ordering system (Quiz)

  • 25

    Module 23 - Staff training

    • Staff training

    • Staff Training

    • Get busy learning about products

    • Staff training (Quiz)

  • 26

    Module 24 - Recruitment

    • Recruitment

    • Recruitment

    • Recruitment

    • Recruitment (Quiz)

  • 27

    Module 25 - The contract and Induction

    • The Contract and Induction

    • The Contract & Induction

    • Contract & Induction (Image)

    • Contract & Induction

  • 28

    Module 26 - Product Targets

    • Product Targets

    • Product Targets (Video 1)

    • Product Targets (Video 2)

    • Handout 11 - Manual customer service record complete

    • Handout 12 - Manual customer service record cleared

    • Handout 13 - extra notes

    • Customer service record paper

    • Customer service target levels - print out version

    • Customer service record Excel version (best option)

    • Customer service targets

  • 29

    Module 27 - Commission and Incentives

    • Commission and incentives

    • Commission and Incentives

    • Commission and Incentives

    • Commission and Incentives (Quiz)

  • 30

    Module 28 - Communication Structure

    • Communication

    • Communication Structure

    • Listen out for communication

    • Communication Structure

  • 31

    Module 29 - Product Flow

    • Product Flow

    • Product Flow - follow the product

    • Product Flow (Image)

    • Product Flow (Quiz)

  • 32

    Module 30 - Marketing (General)

    • Marketing

    • Marketing

    • Marketing (Image)

    • Marketing (Quiz)

  • 33

    Module 31 - Digital Marketing

    • Digital Marketing

    • Digital Marketing

    • Digital Marketing (Image)

    • Digital Marketing (Quiz)

  • 34

    Module 32 - Person to Person Marketing (P2P)

    • P2P Marketing

    • P2P

    • Person to Person (Image)

    • P2P (Quiz)

  • 35

    Module 33 - How do I sell (The Relationship)

    • The relationship

    • The relationship

    • Developing relationship (Image)

    • Developing the relationship

  • 36

    Module 34 - The Conclusion

    • The Conclusion

    • The conclusion

    • Conclusion Notes

    • Winner (Image)

    • The Conclusion (Quiz)

  • 37

    Module 35 - Bonus Lessons

    • Products (Staff use)

    • Advanced Techniques

    • Match and Mirror

    • Match and Mirror

    • Match & Mirror - Bonus